SORVANEL Returns Policy

At SORVANEL, we prioritize customer satisfaction and strive to ensure that our products meet your expectations. If you are not completely satisfied with your purchase, our comprehensive Returns Policy provides you with clear guidelines to facilitate a seamless return process.

Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.
• Items must be in their original, unused, and unworn condition, with all original packaging intact.
• Sale items and customized products are not eligible for return unless faulty or damaged upon receipt.

Return Process

1. Contact our Customer Service team at [email protected] to initiate a return.
2. Provide your order number and reason for return. Our team will issue a Return Authorization Number (RAN).
3. Securely pack the item, including the RAN, original receipt, and any provided accessories.
4. Ship the package to our return center:
   SORVANEL Returns Department,
   123 Market Street, Suite 456,
   Springfield, Anystate, 12345.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7 working days, and a credit will automatically be applied to your original method of payment.

Exchanges

Should you wish to exchange an item, please follow the return process above and place a new order for the desired item on our website. For assistance with exchanges, contact our Customer Service team.

Non-Returnable Items

• Gift cards
• Personal care items
• Downloadable software products

For further inquiries, please reach out to our support team. Thank you for choosing SORVANEL!